FAIR. CLEAR. SIMPLE.

Refund Policy

We keep our refund rules clear so you can choose your plan with confidence. Please read this policy before making a payment.

Last updated: mai 13, 2026

1. Free Trial First

We recommend starting with the free 24-hour trial before choosing a paid plan. The trial helps you test device compatibility, setup, and streaming experience before payment.

2. Digital Service Nature

Our plans involve digital access, setup guidance, and support. Once digital access or activation details are delivered, the service is considered started.

3. When Refunds May Be Accepted

A refund request may be reviewed if:

  • You made a duplicate payment by mistake.
  • You paid but access was not delivered.
  • A technical issue prevents activation and our support team cannot resolve it within a reasonable time.
  • You contacted us shortly after payment and the service was not activated or delivered yet.

4. When Refunds May Be Refused

A refund may be refused if:

  • The service was already activated and delivered.
  • You did not test the free trial even though it was available.
  • The issue comes from your internet provider, router, device, or third-party app.
  • You changed your mind after activation.
  • You shared, resold, abused, or misused access details.
  • You violated our Terms of Service.

5. How to Request a Refund

To request a refund review, contact us with:

  • Your name or order reference.
  • Your payment date.
  • The plan you selected.
  • A clear description of the issue.
  • Screenshots or proof if needed.

6. Review Time

We review refund requests as quickly as possible. Some requests may require checking payment status, activation logs, support messages, or technical details.

7. Refund Method

Approved refunds are usually returned through the original payment method when possible. Processing time may depend on the payment provider or bank.

8. Chargebacks

If you have a problem, please contact us first. Unnecessary chargebacks may delay support and may lead to suspension of access.

9. Legal Rights

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law. If local law gives you additional rights, those rights remain valid.

10. Contact

For refund questions, contact us at: support@example.com

Or contact us on WhatsApp: Chat on WhatsApp