en English de Deutsch ar العربية it Italiano da Dansk fr-fr Français es Español nl Nederlands pt Português

Internet and buffering

Start with your connection and playback device when a stream pauses or loses quality. Compare Wi-Fi with Ethernet, test another app and record when the problem occurs. These guides help separate home-network issues from problems with a particular source.

All guides · Read FAQ

How to Improve Streaming Performance on Any Device

If streaming keeps stopping on your TV, Fire TV Stick, computer or phone, start by finding out whether the problem affects one programme, one app, one device or your whole connection. Change one thing at a time and replay the same video after each step. This makes it easier to identify what helped. First, narrow…

Read More